Shipping is worldwide. Within New Zealand, postage is on me if your order is $99 NZD or more. For under $99 NZD postage costs is calculated at checkout. I endeavour to send packages within 1 -2 working days of processing your payment using NZ Post Tracked service. International post is sent Standard Air Freight. Delivery time is 3 - 10 working days depending on the destination. Please allow for delays due to COVID19 business at the post office. As you may have guessed, I am also pretty keen on saving the planet from plastic. Biodegradable, compostable or recyclable packaging is used wherever possible.
Return & Exchange Policy
If you are not entirely satisfied with your purchase please contact me first, I'm here to help. Choose carefully. I do not accept returns or give refunds if you simply have a change of mind. All items are checked for quality before sending, I will issue refunds in the event I have missed a fault in regards to the integrity of the textile when it arrives to you e.g. holes, pulls, loose stitches etc.
I do not issue refunds due to variances or imperfections in patterns or colours. Due to the nature of eco-printing I welcome these serendipitous accidents.
I am unable to refund for damage that has occurred during transit or items that have not been cared for according to our CARE INFORMATION. Please read this before purchasing the item.
You have 14 calendar days to return an item from the date you received it. If you are posting from outside NZ and you need an extension please request this via email.
To be eligible for a return, your item must be unused, in the same condition that you received it with the label attached.
Please send to Nuku, 132 Gibbons Road, RD2 Kaiwaka, New Zealand, 0573
If you would like a credit note or exchange for an item of same or higher value please contact me.
I will notify you by email when I have received your returned item. If your return is approved, a refund is processed to your credit card (or original method of payment). You will receive the credit in a time that is dependant on your card issuer's policies, it can be up to 15 working days.
You will be responsible for paying for your own shipping costs for returning your item to us. Be aware Nuku is at a rural address which incurs a surcharge to you of $3.90 NZD on return postage. If you receive a refund, the cost of return shipping will be deducted from your refund.